Frequently Asked QuestionsHave Questions. We Got Answers. Get Answers ! Contact Us !*Look Out For Questions That Made You Come Here !Pre-sales QuestionsAddressing customers’ pre-sales queries, so you may resolve all of your difficulties before purchasing our services. Will my account be safe after buying your services? Yes! ViralGram places a high value on the security of your Instagram account. We don’t use any gimmicks or bots. 100% human-powered service aimed towards doubling the engagement of your Instagram account. In a nutshell, our activity is similar to how you regularly use Instagram and is fully compatible with Instagram’s regulations. How to get more engagement on Instagram with ViralGram? The process is simple! Choose the package that best meets your requirements. After we receive your order, you need to verify your email. And within 24 hours, you will get your desired service in the respective time frame. Is it possible to purchase multiple subscriptions? Yes! Just select an Instagram plan for each account. We handle several accounts for a variety of customers and agencies. Is it safe to buy Instagram services? Buying services from ViralGram is very safe and secure. We offer top-notch quality services that are algorithm friendly and also come with advanced features like randomizer, drip feed, and delay-in-delivery. Thousands of happy Instagram customers from all around the world make the most out of our services, and keep coming back for more! However, if you’re still unclear about how to gain followers on Instagram, try ViralGram right now. How to buy Instagram followers that don't disappear or drop over time? ViralGram offers its customers genuine services that are guaranteed to be of excellent quality. As you may be aware by now, we provide genuine engagement services, so there is no risk of your followers getting dropped or disappearing. Safety QuestionsGive extra attention to your account’s safety and have a look at the safety-related questions. Do I need to provide my Instagram credentials? No! We never ask for passwords or gather any personal confidential information from our users. If you wish to buy Instagram services, all we need is your Instagram account and an email address to confirm, and then we can proceed with your order. How to increase followers on Instagram without making the account public? ViralGram syncs your profile before completing your orders, therefore if your account isn’t public, we won’t be able to help you. As a result, if your profile is private, the software will be unable to sync it, causing the delivery of your requested services to be delayed. NOTE: Any site that promises to provide the same service keeping your account private is fraud!!! Keep a safe distance from them. Billing QuestionsGet Set Go by getting a sneak peek at all queries about our subscriptions and payments. Can I cancel my subscription? Yes. The easiest and quickest way is to sign in to your portal on our website. Then go to the Subscription section and click on Manage -> Cancel. And we will cancel your subscription. How can I change or upgrade my plan? We recommend canceling your current membership and purchasing a new one. If we are unable to alter your subscription internally, please notify our support team, and we will offer further guidance. Why has my payment been put on hold? The reason behind the suspension of payment can be because of a refused credit card or insufficient cash in your payment method. Please double-check that your payment method is genuine. Unfortunately, we won’t be able to issue refunds or credits, nor can we be held responsible for any lack of activity that occurred while your payment method was stopped or failed. Therefore, make sure to keep a valid payment method in your account. Can I get a refund if I don't want to continue with your services? Yes, we have a return policy, and the procedure is really straightforward. Simply request a refund or file a ticket within 30 days of receiving your order, and we will do all we can to refund you as soon as possible. Service related QuestionsUncover all your issues with a detailed solution, so you can join hands with us. I did my full payment; when will my service start? We will deliver your services right after you complete the payment process, and we will start working on your desired service. We will add your profile to our server, set up your subscription & further, you will get an email to inform you that you are all set to begin!. How to get more likes on Instagram organically? ViralGram strives to provide genuine engagement services to its users. Only real accounts will present the user with 100 percent honest services. We do not believe in distributing likes through any unethical methods. Does ViralGram offer any free services? Yes, of course. We offer a one-trial package to make our users aware of all the features that ViralGram has to offer. Ask Us a QuestionOps! Didn’t get your answer. Shoot your questions over here! Our Team will Assist you within 24 Hours. Select one of the following reasons of contact: ---Sales - I'm interested for your service and want to know moreSupport - I have problem with my accountRefunds - I want to cancel my subscription and get a refund Your Name* Your Email* Instagram Profile (optional) Your Message I consent to viralgram.mobi collecting and storing my data from this form. This form will collect your Instagram Username and Email,read more about how we use it to our Privacy policy..